Privacy Policy

CMC Electrics Ltd 1 Caercady Cottages, Welsh St Donats,Cowbridge CF71 7SU Phone: 07816831029 Email: info@cmcelectrics.com 1. Introduction CMC Electrics Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, and your rights regarding that data. By using our website or our services, you agree to the terms of this policy. 2. Data We Collect From Website Visitors When you visit our website, we may automatically collect technical data about your visit, including: IP Address: Your computer’s internet protocol address. Cookies: Small text files stored on your device to help our website function, remember your preferences, and analyse how our site is used. You can control cookie settings through your browser. Browser & Device Type: Information about the device and browser you are using.

3. Data We Collect From Customers & Suppliers To provide our services or manage our supply chain, we may collect and process the following personal data: Contact Information: Name, address, email address, telephone number. Project Details: Information about your property, existing electrical systems, and requirements for solar PV, heat pumps, or other services. Financial Information: Bank account and payment details for processing transactions. Contractual Documentation: Quotes, contracts, and correspondence.

4. How We Use Your Personal Data We use your information for the following purposes: To provide and manage our renewable energy services (e.g., solar PV and heat pump installation). To process and manage grant applications (e.g., the Boiler Upgrade Scheme) on your behalf. To communicate with you regarding your enquiries, projects, or our services. For invoicing, payment processing, and account management. To comply with our legal and regulatory obligations.

5. Marketing We would like to send you information about our services, promotions, and renewable energy news which may be of interest to you. You will only receive marketing communications if you have explicitly consented to this. You have the right to opt-out of marketing at any time by contacting us at info@cmcelectrics.com or using the unsubscribe link in any marketing email. 6. Monitoring and Recording We may monitor and record communications with you (such as emails and telephone calls) for the purposes of: Quality assurance and training. Fraud prevention and security. Fulfilling our contractual and legal obligations.

7. If You Fail to Provide Personal Data Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). 8. Website Links Our website may contain links to other third-party websites. This privacy policy applies only to our website. We are not responsible for the privacy policies or practices of third-party sites. 9. Your Rights Under data protection law, you have rights including: Your right of access – You have the right to ask us for copies of your personal information. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@cmcelectrics.com to make a request. 10. How to Complain If you have any concerns about our use of your personal information, you can make a complaint to us at CMC Electrics Ltd, 1 Caercady Cottages, Welsh St Donats, Cowbridge, CF71 7SU or info@cmcelectrics.com. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113